How do I return an item?

Please contact customer service for more information on returning an item. Thank you.
Jako Design Hardware
Return Policy
All Returned Items must be in the Original Packaging, and proper mailing packaging. Must be accompanied by Original Sales receipt or a copy.

Jako Design Hardware is not responsible for any Items that are missing or damaged during return shipment.

Customer agrees that all returned products will be 100% complete, and in re-saleable condition. Accessories such as the manual and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well.

Jako Design Hardware may refuse the return if the product is not returned with the complete materials and packaging.
All returns are subject to the following guidelines:
1.- A return merchandise authorization number is REQUIRED for all returns.

2.- All product returns must include the original packaging/invoice and any related promotional free items.

3.- All returns must be shipped freight prepaid and with a tracking number (highly recommended).

4.- All related fees (shipping & return shipping fees) are Non-Refundable for all products.

5.- If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Physical damages to any product will void the product's warranty and breach the return policy.

90 Day Satisfaction Guarantee.

If you are not 100% satisfied with your purchase, you can return it for any reason within 90 days. Buy with confidence. We stand behind our products. All returns are subject to our return policy. Please read further for details.

Defective Items

Returning a Defective Item:

Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of the purchase date. Jako Design Hardware; will have sole discretion as to the credit methods. We may issue a credit, ship a replacement, or we may repair the item and return it to you.

Non-Defective Items
Returning a Non-Defective Item:

You may return most new, unopened items sold by Jako Design Hardware; within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you do not have the invoice. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories and user manuals.

Where and how to send my returns?

Our return address is:

Jako Design Hardware

NorthWest 79 Avenue

Unit 6

Miami, FL. 33172

Phone: 786-899-0950

All returns must be shipped freight, prepaid, and have a tracking number:

Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by Jako Design Hardware.


Physical Damages to any product will void the product warranty and eligibility for return:

Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.

Contact Us

If you have any other questions related to our return policy, please contact our personal department or send an E-mail :